poko Terms & Conditions

1General Provisions

These terms and conditions ("Terms") govern all aspects of using the poko platform. By creating an account on poko or using the platform, you confirm that you have read, understood, and agreed to these Terms.

These Terms apply to players in Bangladesh. If you disagree with any part of these Terms, please refrain from using the poko platform.

1.1 Definitions

• "Platform" refers to the poko website, mobile version, and all related services.
• "User" or "You" refers to any person registered on poko or using the platform.
• "We" or "poko" refers to the organisation operating this platform.
• "Account" refers to your personal registered profile on poko.
• "Balance" refers to the funds held in your account.

1.2 Applicable Law

These Terms are governed by the relevant applicable laws. poko operates as a safe and reliable platform, ensuring SSL encryption and fair play across all activities.

2Membership & Account Registration

By opening an account on poko, you become a registered member. You must provide accurate and complete information during the registration process.

2.1 One Account Policy

Each individual may operate only one account. Creating multiple accounts is strictly prohibited. If a user is found to be operating multiple accounts, all accounts will be closed and any earned bonuses will be cancelled.

2.2 Account Security

It is your responsibility to keep your account password and login details confidential. You are solely responsible for any unauthorised activity on your account. If you notice any suspicious activity on your account, contact [email protected] immediately.

2.3 Accuracy of Information

• All information provided at the time of registration must be truthful and accurate.
• poko reserves the right to close any account opened with false information at any time.
• If you need to update your information, please contact the support team.
• You are required to provide any documents necessary for verification.

3Age Verification & Eligibility

poko is an adults-only platform. This service is available only to those aged 21 or above.

3.1 Age Requirement

You must be at least 21 years of age to register on poko and participate in any gaming or betting activities. Use of the platform by minors is strictly prohibited and will be considered a violation of the law.

3.2 Verification Process

poko may request proof of age and identity from a user at any time. Some account features may be restricted until verification is complete.

3.3 Geographic Restrictions

Access to poko may be prohibited or restricted from certain countries or regions. It is each user's own responsibility to use the platform in compliance with the laws of their country.

4Deposits, Withdrawals & Payments

poko supports the most popular mobile banking methods in Bangladesh to make transactions easy and fast.

4.1 Accepted Payment Methods

poko currently supports the following payment methods:

• bKash — the most widely used mobile wallet in Bangladesh.
• Nagad — the digital financial service of Bangladesh Post Office.
• Rocket — the mobile wallet service of Dutch-Bangla Bank.
• Upay — a fast and secure digital payment solution.

4.2 Minimum Deposit & Withdrawal

• Minimum deposit amount: ৳500 (per method).
• Minimum withdrawal amount: ৳1,000.
• Typical withdrawal time: within 10 to 45 minutes.

4.3 Transaction Terms

• Deposited funds may only be used for gaming purposes on poko.
• If there is a delay in processing a transaction, contact [email protected].
• Your account must be fully verified before submitting a withdrawal request.
• Transactions may be suspended if money laundering or fraudulent activity is suspected.
• poko reserves the right to verify any transaction in the interest of security.

4.4 Currency

All transactions on poko are conducted in Bangladeshi Taka (BDT / ৳).

5Bonuses & Promotional Offers

poko offers bonuses and promotional offers to its users. However, these bonuses are subject to specific terms and conditions.

5.1 Welcome Bonus

New members are eligible to receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200.
• Deposit ৳18,000 → Bonus ৳10,000 (maximum limit) → Total balance ৳28,000.

5.2 Wagering Requirements

The welcome bonus must meet a 15x wagering requirement before it can be withdrawn. Wagering is calculated on the bonus amount only, not the total balance. For example: ৳1,200 bonus × 15 = a total of ৳18,000 must be wagered before the bonus funds can be withdrawn.

5.3 General Bonus Terms

• Eligibility for bonuses is determined by poko.
• Participation in bonus programs is entirely optional.
• Any bonus offer not used before its expiry will be automatically cancelled.
• Any attempt to claim bonuses through fraudulent means will result in account closure.
• A specific time limit applies to meeting bonus terms; any unfulfilled bonus will be cancelled after the deadline.

5.4 VIP Program

poko runs a four-tier VIP program for regular players:

• Bronze: weekly cashback up to 0.2%.
• Silver: weekly cashback up to 0.5%.
• Gold: weekly cashback up to 0.8%.
• Platinum: weekly cashback up to 1.0%.

Higher tiers can be reached through consistent activity. Cashback terms are subject to change and poko may review VIP benefits at any time.

6Gaming Rules

All games on poko are conducted in a fair and transparent manner. Please read the relevant rules carefully before playing any game.

6.1 Game Results

All game results are determined through Random Number Generator (RNG) technology, which is fully impartial and verifiable. If a game is cancelled mid-session due to a technical issue, a decision will be made based on the last valid state saved in the poko system.

6.2 Technical Issues

• Any ongoing bet or game may be cancelled if the internet connection is lost.
• If any loss occurs due to a server issue, poko will attempt to provide a reasonable resolution.
• Any bet placed on the basis of incorrectly displayed odds or potential winnings will not be considered valid.

6.3 Sports Betting Rules

Betting is available on various sports including cricket, football, and kabaddi. Each betting market follows its own rules. For the rules of a specific market, please see the details of the relevant game or event.

6.4 Prohibited Activities

• Any form of cheating, manipulation, or use of bots is prohibited.
• Exploiting system vulnerabilities or bugs for gain is prohibited.
• Attempting to influence other users is prohibited.
• Use of automated betting software is prohibited.

7Responsible Gaming

poko believes that gaming should be a form of entertainment, not a source of financial stress. We place the highest importance on responsible gaming.

7.1 Self-Control Tools

poko provides users with various self-control tools, including deposit limit setting, voluntary account breaks, and permanent closure options. To learn more, visit our Responsible Gaming page.

7.2 Signs of Problem Gambling

If you or someone you know is experiencing stress or financial difficulty related to gaming, please seek help immediately. The poko support team provides assistance in Bengali.

7.3 Protection of Minors

It is your responsibility to restrict access to your device for minors. Always log out of your account and keep your password confidential.

8Account Closure & Suspension

8.1 Closure by User

Any user may send a request to [email protected] at any time to close their account. It is advisable to withdraw your balance before closing the account.

8.2 Suspension or Closure by poko

poko reserves the right to suspend or permanently close any account in the following circumstances:

• If these Terms are violated.
• If evidence of fraudulent or illegal activity is found.
• If the account was opened using false information.
• If the account holder is proven to be a minor.
• If evidence of operating multiple accounts is found.
• If money laundering is suspected.

8.3 Balance After Closure

If an account is closed due to a violation of the terms and conditions, any earned bonuses and related winnings may be forfeited. poko will decide whether to refund the actual deposited amount.

9Security & Privacy

The security of your personal information and finances is poko's top priority. We use SSL encryption technology to keep all data protected.

9.1 Data Collection & Use

poko collects only the information necessary to provide its services. Your personal data is never sold to any third party. For more details, please read our Privacy Policy.

9.2 Cookie Policy

poko uses cookies to ensure the website runs properly and to improve the user experience. By using the platform, you are consenting to the use of cookies.

9.3 Secure Transactions

All financial transactions are processed through encrypted connections. If you notice any irregularity in a transaction, notify the support team immediately.

10Limitation of Liability

poko is committed to providing high-quality service, however our liability is limited in the following areas:

10.1 Service Interruptions

• The service may be temporarily unavailable due to technical maintenance or unforeseen circumstances.
• poko is not responsible for losses caused by internet connection issues.
• poko has limited liability for delays caused by issues with third-party technology or payment providers.

10.2 Gaming Losses

poko is an entertainment platform. poko is not liable for financial losses incurred through gaming. All betting decisions are made at the user's own discretion and risk.

10.3 Third-Party Content

poko is not directly liable for the content, quality of service, or technical issues of third-party game providers on poko.

11Dispute Resolution

11.1 Complaint Submission Process

For any dispute or complaint, first email [email protected] with a detailed description of the issue. Our support team is available 24/7 in both Bengali and English.

11.2 Resolution Process

• After receiving a complaint, poko will provide an initial response within a reasonable time.
• A final decision will be communicated after a detailed investigation.
• poko's decision will be considered final and binding.
• During any ongoing dispute, the relevant account's activity may be temporarily restricted.

11.3 Applicable Law

These terms and conditions will be interpreted in accordance with the applicable law. Both parties agree to attempt to resolve disputes amicably.

12Changes & Contact

12.1 Changes to Terms

poko reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes where possible. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

12.2 Contact Methods

To contact the poko support team:

• Live Chat: Direct 24/7 chat available on the platform.
• Email: [email protected] (support available in Bengali and English).

12.3 Language

The Bengali version of these terms and conditions is considered the original document. In the event of any ambiguity in a translation, the Bengali version will take precedence.

12.4 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between poko and the user, and supersede any prior oral or written agreements.