poko's commitment to responsible gaming — for your protection
poko believes gaming should be a source of enjoyment, not stress. We place the mental wellbeing and financial safety of every player at the top of our priorities.
Why is responsible gaming important?
Online gaming and betting is a great source of entertainment for millions of people. However, when it goes out of control, it can have a negative impact on personal and family life. poko takes this matter very seriously. Our goal is not only to provide entertainment, but to ensure a safe, healthy, and enjoyable experience for every player.
We follow internationally recognised responsible gaming policies in managing every account registered at poko. From setting deposit limits to taking a temporary break or requesting full self-exclusion — our platform offers multiple protection tools that you can use at any time.
Remember: Gaming is entertainment — always play with the understanding that bets can be lost. Never place bets to recover losses or pay off debts.
We firmly believe that ensuring responsible gaming is not only our ethical responsibility — it is at the core of our business values. That is why all the protection measures below are available at poko free of charge and instantly.
Our protection tools
Every tool available at poko helps keep your gaming experience safe and in control.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month — on your own terms. Once a limit is set, it takes effect immediately. Increasing a limit takes 24 hours to apply, but lowering it applies straight away.
Time-Out
If you feel you need a break, take a temporary time-out from 24 hours up to a maximum of 6 weeks. During this time you will not be able to log in to the platform or place any bets.
Self-Exclusion
If you feel gaming is causing problems in your life, apply for self-exclusion. We will close your account indefinitely and stop sending you promotional communications.
Betting Limit
Set the maximum amount per single bet and the total betting limit per session yourself. This reduces the risk of placing excessive bets on impulse and keeps your play within your budget.
Game History
You can view a full history of your deposits, withdrawals, and bets in your account at any time. This helps you analyse your own play patterns and make informed decisions.
Age Verification
You must be 21 years of age or older to open an account at poko. We follow a strict age verification process. If there are minors in your household, keep parental controls enabled on your devices.
Warning signs of problem gaming
Everyone's gaming habits are different. However, certain behaviours indicate that gaming is becoming a problem. If any of the points below apply to you, it is time to seek help.
- You repeatedly find yourself spending more than your set budget.
- You are placing more bets in an attempt to recover money you have lost.
- You are hiding the truth about your gaming from family or friends.
- Gaming is taking time away from work, studies, or family.
- You are borrowing money or using savings to fund your bets.
- You feel mentally unsettled or irritable when you are unable to play.
- You want to stop playing but cannot, despite repeated attempts.
Tips for healthy gaming
To enjoy gaming responsibly, poko recommends following a few simple but effective guidelines.
- Set a fixed budget before you start playing and stick to it.
- Set a time limit — do not play beyond a set amount of time per session.
- Play for entertainment — do not rely on gaming as a source of income.
- Avoid playing when you are tired, under stress, or under the influence of substances.
- Take regular breaks and spend time on activities outside of gaming.
- If you lose, make decisions within your set limits rather than getting discouraged.
- Be open with family and friends — do not hesitate to talk if you have a problem.
How to activate the protection tools?
Activating the protection tools at poko is straightforward — just a few steps.
Log In
Log in to your poko account. If you do not have an account, register first.
Profile Settings
From the account menu, look for the "Responsible Gaming" section.
Choose a tool
Deposit limit, time-out, or self-exclusion — select the tool of your choice.
Confirm
Save your preference. Lowering a limit or activating a time-out takes effect immediately.
Need help? If you have trouble setting up the tools yourself, our support team is available 24/7 to assist you. Contact us via live chat or email.
How to get help?
If you feel gaming is causing a problem in your life or the life of someone close to you, do not delay — contact us. poko's support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day.
We do not only provide technical support — if you feel gaming is getting out of hand, our team will guide you in activating the right tools and taking the necessary steps. No judgement, just help.
Use the platform's live chat for instant 24/7 support — available in Bengali and English.
[email protected] — email us to report a detailed issue or to request self-exclusion.
Live chat is instant. Emails are responded to as quickly as possible.
Protection for minors
Only individuals aged 21 or above may open an account and place bets at poko. We are committed to keeping minors away from gaming.
If there are children or teenagers in your household, the following steps are recommended:
- Install parental control software on shared devices.
- Never leave your poko login details within reach of a child.
- Always log out when you are done.
- Have an open conversation with your child about the risks of online gaming and betting.
The core principles of our policy
poko's responsible gaming policy is built on the following core principles:
- Transparency: All terms relating to bonuses, wagering, and fair play are communicated clearly.
- Security: All transactions and game data are protected with SSL encryption and fair play assurance.
- Support: Direct support in Bengali is available 24/7 for any issue.
- Control: Full control stays with the player — from setting limits to exclusion.
- Entertainment first: Gaming is always for enjoyment — never as a financial solution.
Common questions about responsible gaming
Enjoy safely — poko is here for you
Play responsibly and enjoy everything poko has to offer. For any questions or concerns, refer to our FAQ or reach out to our support team.