poko's Privacy Policy

This privacy policy applies to users of the poko platform. When you use poko's website, mobile version, or related services, you consent to the collection and use of information as described in this policy.

poko is committed to ensuring a safe and transparent online gaming environment for players in Bangladesh. Your personal information is of the highest importance to us, and we never sell it to third parties without your consent under any circumstances.

poko collects certain information to operate the service smoothly and improve the user experience. This information is divided into two categories:

2.1 Information You Provide Directly

Information you provide when creating an account or logging in includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Documents required for identity verification (if applicable)
• Any information provided during customer service communications

2.2 Automatically Collected Information

When you use the poko platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Page visit time, duration, and navigation pattern
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction logs

The information you provide is used only for lawful and specific purposes. poko never uses this information for unauthorised or unrelated purposes.

3.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Maintaining records of game services and results
• Managing bonuses and promotional offers

3.2 Security & Compliance

• Prevention of fraud and money laundering
• Age verification (for users 21+)
• Implementing responsible gaming policies
• Ensuring site security and integrity

3.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Considering user preferences in developing new games and features

3.4 Communications

• Providing customer service support (via live chat and email)
• Sending important account-related notifications
• Providing relevant promotional information based on your consent

poko does not sell or rent your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Trusted third parties may be required to assist with payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These parties operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, regulatory authority directives, or applicable legal requirements. In such cases, we always disclose only the minimum necessary information.

4.3 Fraud Prevention

Information necessary to protect your account and prevent fraudulent activity may be shared in a limited manner with relevant security agencies.

The poko website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure the basic functionality of the site. These cannot be disabled.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics cookies: Collect site usage statistics to help improve the service.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may disrupt some site functionality and you may have difficulty logging in.

poko employs industry-standard technical and organisational measures to ensure the security of your information.

6.1 Technical Security

• Protection of data in transit through SSL (Secure Socket Layer) encryption
• Use of encryption technology for stored data
• Regular security audits and vulnerability testing
• Firewalls and access controls to prevent unauthorised access

6.2 Organisational Security

• Strict staff verification process for data access
• Access to specific data limited to only those staff who need it
• Regular privacy and security training
• Procedures for responding quickly to data breach incidents

While we are committed to maintaining the highest level of security, no internet-based service is entirely free of risk. It is also important on your part to use a strong password and keep your account information safe.

poko retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Gaming and transaction history is retained for as long as the account remains active
• Certain information may be retained for a longer period due to legal and regulatory obligations
• Some information may be kept for a limited time after account closure for fraud prevention purposes
• Legal obligations are reviewed before deleting information at your request

Contact our support team to find out the retention period for specific information.

You have certain important rights regarding your personal information, which poko fully respects.

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will respond to your request within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. Ensuring accurate information is very important to us.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may necessarily be retained due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We respect your preferences and act promptly.

To exercise any of the above rights, email [email protected] or contact us via live chat.

poko services are for users aged 21 or older only. We do not knowingly collect any information from minors.

We verify age at the time of account creation. If we are informed that a minor's information has been collected by mistake, we immediately delete that information and close the associated account.

The poko platform may integrate software from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other providers. These third parties have their own privacy policies and operate according to their own rules.

Payment gateway services (bKash, Nagad, Rocket, Upay) apply their own privacy policies. We share only the necessary information with these services during payment processing.

poko is not responsible for the privacy practices of these third parties. Visit the relevant service's website to learn about their policies.

poko reserves the right to amend this privacy policy as needed. Reasons for changes may include:

• Adding new services or features
• Keeping in line with legal or regulatory changes
• Changes to technical infrastructure
• Clarifying the policy based on user feedback

If there are significant changes, we will post a notice on the platform or notify you at your registered email address. Continued use of the site after changes will be considered acceptance of the updated policy.

The latest active version will always be available on this page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. poko's support team is available 24 hours a day, 7 days a week.