Frequently Asked Questions
poko FAQ — Answers to All Your Questions
Everything you want to know about account security, deposits and withdrawals, live dealer games, and support — all answered here in plain English.
This page brings together the questions that come up most often while playing at poko. From account security to depositing with bKash or Nagad, withdrawal timescales, the rules of live dealer tables, and getting in touch with the support team — you will find clear, straightforward answers to all of it here. If you cannot find the answer to your question, contact our 24/7 live chat or email us.
Account Security
Never. Your OTP or mobile banking PIN is completely private information. No poko representative will ever ask for this information over the phone, by email, or in chat. If anyone asks for it, that is an attempt at fraud. End the conversation immediately and inform our support team.
Use a password of at least 10 characters that mixes uppercase and lowercase English letters, numbers, and special characters (such as #, @, $). Avoid passwords made from your birthday, phone number, or your own name. Keep your poko password unique — do not reuse a password from any other site here.
Always check the browser address bar to confirm the URL is exactly poko.mom. Fraudsters often use slightly altered names, such as p0ko or pok0. The genuine site will have a secure connection (your browser will show a padlock icon). Instead of logging in through an unfamiliar link, go directly by typing poko.mom into your browser.
Change your password immediately. Then check the PIN on your bKash or Nagad account and change it too if needed. After that, notify us via poko's live chat or by email at [email protected] — our team will quickly assess the situation and take the necessary steps.
Avoid logging in on shared devices or over public Wi-Fi. Log out after every session. Do not click on unknown links received by email or SMS. poko will never ask you to send your password unsolicited — if you receive such a message, it is most likely phishing.
Live Dealer Games
In a live dealer game, a real dealer runs the game at an actual table, and that video is streamed directly to your screen in high definition. You can place bets from home, use the chat, and see results in real time — just as if you were sitting at a real casino table.
In baccarat you place a bet on one of three positions: "Player", "Banker", or "Tie". The dealer deals two cards to each side. The side whose total is closest to 9 wins. 10s and face cards are worth zero; all other cards count at face value. If the total exceeds 9, only the right-hand digit counts.
Live roulette has a spinning wheel with numbers from 0 to 36. You can bet on a specific number, on red or black, on odd or even, or on a group of numbers. The payout is determined by which numbered pocket the ball lands in. Inside bets carry higher risk but higher odds, while outside bets are comparatively safer.
Each live table has different limit levels. Generally there are tables ranging from low-stakes to high-stakes VIP tables, so there are comfortable options for both new and experienced players. The limit information is shown directly next to each table in the lobby, making it easy to choose the right table for your budget before you sit down.
Yes, poko's live dealer games are fully optimised for mobile browsers. For the best experience, keep a stable internet connection (4G or Wi-Fi). When the video stream is smooth enough, you will have a clear view of every move the dealer makes and no difficulty placing bets.
Money Deposits
After logging in to poko, choose Nagad from the "Deposit" option. Send the payment to the designated Nagad number — the minimum amount is ৳500. Save the payment reference number or a screenshot of the transaction. Your account balance is usually updated within a few minutes.
Select bKash from the cashier and send money to the bKash number shown — the minimum amount is ৳500. Note the transaction number carefully when making the payment, as it may be needed for verification later. Do not share your bKash PIN with anyone — poko never asks for it.
poko itself does not charge any additional fee on deposits. However, bKash, Nagad, Rocket, or Upay may apply their own service charges, which are set by the respective mobile banking operator. To confirm the final deposit amount, check your mobile wallet's fee schedule before making the payment.
poko currently supports four payment methods — bKash, Nagad, Rocket, and Upay. These are Bangladesh's most widely used mobile financial services and transactions are completed safely within minutes. The minimum deposit amount for each method is ৳500.
First, confirm in your mobile wallet app that the transaction was completed successfully. If it was, take note of the transaction number or screenshot, refresh the page, and wait a short while. If the issue persists, contact us via live chat or at [email protected] with the transaction details — the support team will verify and resolve it quickly.
Contact & Support
Yes, poko's support team is ready to assist in both Bengali and English. This facility has been made available with Bangladeshi players in mind. You can ask your question in whichever language you are comfortable with and you will receive a reply in the same language.
poko's support is available seven days a week, twenty-four hours a day. Whether it is morning, afternoon, night, or any holiday, you will get a response whenever you ask. Live chat typically gives an immediate reply, and emails are also answered in a timely manner.
For a faster resolution, keep the following close at hand: your account username or registered number, the date and amount of the transaction, a brief description of the issue, and any relevant screenshots. Having this information ready allows the support agent to identify and resolve your issue much more quickly.
There are two easy ways to reach poko's support — speak directly through the site's live chat, or write to [email protected] by email. For urgent matters, live chat gives the fastest resolution, while email is convenient for detailed questions. There is no phone number or other channel — these two are the only official contact channels.
No official poko representative will ever ask for your full password, OTP, or mobile banking PIN. If you receive a message or call of this kind, it is a sign of fraud. End that contact immediately and report it to [email protected].
Withdrawal Questions
In most cases, the money reaches your mobile wallet within 10 to 45 minutes of submitting the withdrawal request. The minimum withdrawable amount is ৳1,000. Once the request is processed, a confirmation message is sent to your payment method.
For the welcome bonus, you must wager 15 times the bonus amount on the bonus funds only. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must complete ৳1,200 × 15 = ৳18,000 in wagers before bonus winnings become withdrawable. No wagering requirement applies to the deposit amount.
Yes, poko's withdrawal process operates at any time of day or night. There is no additional delay on Fridays, Saturdays, or any other holiday. The standard processing time of 10–45 minutes applies on all days.
Yes, a "Pending" status right after submitting a request is normal. It means the request has been successfully submitted and is in the verification process. If it remains pending for more than 45 minutes, contact live chat or [email protected] with your transaction number to check the status.
Yes, withdrawals can only be made to a mobile wallet that is registered in your own name and that you have previously used for a deposit. This is a security rule that prevents money laundering and keeps your funds safe. Requests to send money to a wallet in someone else's name are not accepted.
Withdrawals start from a minimum of ৳1,000. If your account balance is below this limit, the withdrawal option will not be available. For withdrawals, use any one of bKash, Nagad, Rocket, or Upay; the maximum limit is determined by the relevant payment method and your account level.
Still have questions? We are ready to help
poko's support team is available 24 hours a day, 7 days a week in both Bengali and English. Speak with us directly on live chat, or send a message by email.
Start Live Chat
Email: [email protected]